Practice Manager

How do I handle a passive-aggressive team member?

We shouldn't wait for a major meeting to drum up excitement and keep in touch.

Study shows you remember more negative details after a good night's sleep.

Here's help for overworked receptionists.

Almost half of hiring managers have caught candidates in a fib.

Improve client service by offering corn-based cat litter, for instance.

What was the sequence of events leading to the recall?

Sheep jump fences. There's nothing new about that.

Get an inside look at why clients don't comply.

Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions.

Success creates positive momentum for more achievement and builds your confidence. So follow these tips to position yourself for success.

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:

Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

Use this form to educate clients about your wellness schedule for cats.

The most important communication regarding feline diabetes occurs in those five minutes after the diagnosis. Many clients express shock and distress after hearing the diagnosis, and it is imperative that you allay their fears by explaining that the disorder is treatable and emphasizing that successful management requires a high level of care and strong commitment from the caregiver.

Q. How do I inspire an uninspired team member?

Q. How do I set boundaries for employees' conversations while at work?

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Show your new team members you're working to make their jobs easier and provide the best service and care.

I often get calls from managers who feel like owners don't respect or listen to them.

You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.

Let your manager know what you expect him or her to do.

Use this form to educate clients about your wellness schedule for cats.

Use this form to educate your clients about the stages of dental disease.