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Veterinary kennel assistant sentenced for animal cruelty
This former veterinary team member nearly starved her pet to death.
Acupuncture: A new kind of veterinary needle
Becoming a certified veterinary acupuncturist is a long and involved process, but it can recap big rewards for your patients and your practice.
Master this veterinary procedure: Client communication
The most difficult part of a tough diagnosis is telling your client. But if you view communication as a procedure you can master, your words become medical tools as well as bond-builders with pet owners.
How do our clients recognize that we care?
Many of our clients won't care how much we know, until they know how much we care.
Give cats a better practice experience with the kitty burrito
Use these steps to safely wrap and restrain a cat.
Q&A: Older veterinary patients need care, too
Clear up these common misconceptions about geriatric pets.
Praise veterinary team members like you should
As much as I want to blame the pharmacist for the terrible customer service, I don't-I blame her manager for not giving enough positive feedback.
On guard: Threats to personal, business and client privacy can come from all directions
Threats to personal, business and client privacy can come from all directions.
10 tips to improve productivity and morale
National Report - Training: It's time consuming, some times costly, and it remains a constant frustration for most practice owners.
Shoe away the mess at your veterinary practice
Use shoe organizers to store your veterinary patients' leashes.
Understand the "new normal" in veterinary-client privacy
Be informed and protect your veterinary practice from a bevy of legal headaches
Supply-side economics
Portland, Ore. - The greatest opportunities in veterinary medicine have yet to be realized.
Lock in veterinary client rechecks
Improve your practice's client reminders.
The proof behind the value of veterinary client communication
Check out these veterinary studies and learn why client communication is so important.
How to explain pet insurance to veterinary clients
Q. How can I help clients choose the best pet insurance plan?
20 easy steps to better veterinary team members
The very best veterinary team members-and job applicants-do these things
Q&A: Accepting transgendered veterinary team members
Learn how to respond to questions and complaints and make sure the whole veterinary team is on the same page.
Slipping veterinary product revenue
Check out these stats from Benchmarks 2011: A Study of Well-Managed Practices.
Manage veterinary clients' requests for special treatment
Veterinary clients aren't kings and queens. It's OK to react reasonably when a client insists on special treatment
Rewards eventually outweigh challenges of a new practice
National Report - Veterinarians starting a new pratice in today's economy say they have learned to accept the challenges along with the rewards.
6 ways to fight the veterinary competition-without fighting
Take a deep breath, hang up the gloves, and take a good look at these tips. They'll help you handle interclinic aggression without stooping to your competitor's level.
Personal vs. veterinary practice on Facebook
How to keep a distance between your practice's web page and your personal page on Facebook
5 ways to fight animal cruelty at your veterinary practice
Document everything, and four other tips to help identify and report potential animal abuse
Ask Shawn: Dealing with a smoking veterinarian
Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?
Shield your veterinary practice from unemployment claims
Protect your practice and your team members' rights.
'We think' are still the two most dangerous words in veterinary medicine
San Diego--Money spent on veterinary care is going to be flat for the next three to five years, says veterinary management expert Brian Conrad.
The top 4 drivers of increased visits to veterinary practices
CVC Power Hour speaker John Volk presents ideas for building demand for your services.
How exercise can make your veterinary team members more productive
As a veterinary practice owner, you're always looking for ways to run a more efficient clinic. Instituting an exercise program may help you do just that.
Live from CVC San Diego: Managing negative reviews of your veterinary practice
Dr. Jeff Werber shares strategies for dealing with online complaints.
Client handout: 4 tips for bringing your cat to the veterinarian
Give your clients this handout to help them minimize the stress involved with a trip to your office.
