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Video blog: Avoid certain phrases when talking to clients

March 10, 2010
Gina Toman, RVT

Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Saying the wrong thing to clients could mean they fail to understand the importance of recommended care. Gina Toman, RVT, practice manager at Seaside Animal Care in Calabash, N.C., suggests you avoid a few key phrases. Find out what they are in this video.

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