Banner - Fetch Kansas City 2026
Logo Image
|Articles|January 28, 2010

Video blog: Mystery shopping for improved service

How to use mystery shoppers to improve client communications.

Assigning a team member to call the practice and pose as a client helps you discover whether your pet owner communication and service is up to par. Here's how to get going with mystery shopping.

Related Content

Latest CME

Is Premises Flea and Tick Control Still Needed?
On-Demand Webinar

Is Premises Flea and Tick Control Still Needed?

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Effective Cardiac Auscultation: What are You Hearing?
On-Demand Webinar

Effective Cardiac Auscultation: What are You Hearing?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot
On-Demand Webinar

Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies
On-Demand Webinar

Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Strategically Planning How to Set Up Your Finances for a Banner Year
On-Demand Webinar

Strategically Planning How to Set Up Your Finances for a Banner Year

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
4 Hidden Financial Problems Veterinarians CAN Find & Solve
On-Demand Webinar

4 Hidden Financial Problems Veterinarians CAN Find & Solve

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis
On-Demand Webinar

Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Early Diagnosis, Staging, and Management of CKD
On-Demand Webinar

Early Diagnosis, Staging, and Management of CKD

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Perfect Timing: protecting dogs from tick-borne infections
On-Demand Webinar

Perfect Timing: protecting dogs from tick-borne infections

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
All things allergies! From nose to tail and ear to paw..
On-Demand Webinar

All things allergies! From nose to tail and ear to paw..

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape
On-Demand Webinar

Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chronic Pain Management: Looking beyond NSAIDs
On-Demand Webinar

Chronic Pain Management: Looking beyond NSAIDs

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice
On-Demand Webinar

5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Mastering Atopic Dermatitis: Multimodal Management for Holistic Control
On-Demand Webinar

Mastering Atopic Dermatitis: Multimodal Management for Holistic Control

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Save More Teeth with ReGum Vet
On-Demand Webinar

Save More Teeth with ReGum Vet

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4
On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4
On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Advances in Feline Perioperative Pain Management
On-Demand Webinar

Advances in Feline Perioperative Pain Management

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Photochemical Laser Therapies and Case Studies
On-Demand Webinar

Photochemical Laser Therapies and Case Studies

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient
On-Demand Webinar

Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
2024 AHS Canine Guidelines Update
On-Demand Webinar

2024 AHS Canine Guidelines Update

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention
On-Demand Webinar

Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Modulating Immunity: Mushrooms, Oats, and Colostrum
On-Demand Webinar

Modulating Immunity: Mushrooms, Oats, and Colostrum

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness
On-Demand Webinar

Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams
On-Demand Webinar

Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
The Heart of the Matter: Managing complex congestive heart failure
On-Demand Webinar

The Heart of the Matter: Managing complex congestive heart failure

1.0CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Creating a Calmer Clinic
On-Demand Webinar

Creating a Calmer Clinic

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Puppy Socialization or Infectious Disease Prevention – Can’t We Have Both??
On-Demand Webinar

Puppy Socialization or Infectious Disease Prevention – Can’t We Have Both??

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Four Tactics That Make Financial Failure Virtually Impossible
On-Demand Webinar

Four Tactics That Make Financial Failure Virtually Impossible

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Cobalamin Status in Patients With Chronic GI Disease and Management
On-Demand Webinar

Cobalamin Status in Patients With Chronic GI Disease and Management

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!
On-Demand Webinar

Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations
On-Demand Webinar

Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career
On-Demand Webinar

Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?
On-Demand Webinar

Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines
Podcasts

The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines

0.25 Credit Hour / Veterinarians & Veterinary Technicians

View more
That’s not my job!: Practical solutions for workplace toxicity
On-Demand Webinar

That’s not my job!: Practical solutions for workplace toxicity

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
From Diagnosis to Lifelong Care: Advancing Feline Chronic Kidney Disease Management
On-Demand Webinar

From Diagnosis to Lifelong Care: Advancing Feline Chronic Kidney Disease Management

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Suture Basics and Applications
On-Demand Webinar

Suture Basics and Applications

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Senior Renal Care/CKD: Early Diagnosis and Slowing Progression with a Multimodal Approach
On-Demand Webinar

Senior Renal Care/CKD: Early Diagnosis and Slowing Progression with a Multimodal Approach

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Save More Teeth with ReGum Vet Podcast
Podcasts

Save More Teeth with ReGum Vet Podcast

.25 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
A Modern Approach to Canine Atopic Dermatitis: is there a better way?
On-Demand Webinar

A Modern Approach to Canine Atopic Dermatitis: is there a better way?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

View more
Feline Fine: The Value of Wellness Testing and Parasite Prevention in Cats
Podcasts

Feline Fine: The Value of Wellness Testing and Parasite Prevention in Cats

0.25 Credit Hour / Veterinarians & Veterinary Technicians

View more