Alyssa Mages, CVT, FVTE, VTES, discusses catheter selection, common placement mistakes, and how preparation and hands-on practice can help veterinary technicians build confidence and improve patient care.
|Articles|January 28, 2010
Video blog: Mystery shopping for improved service
Author(s)Gina Toman, RVT
How to use mystery shoppers to improve client communications.
Advertisement
Assigning a team member to call the practice and pose as a client helps you discover whether your pet owner communication and service is up to par. Here's how to get going with mystery shopping.
Advertisement
Advertisement
Related to this article
After more than 2 decades in clinical practice, a veterinary technician specialist shares how her hands-on experience with oncology studies led to a remote career monitoring veterinary clinical trials.
Advertisement
Advertisement
Trending on dvm360
1
Nashville man charged with impersonating a veterinarian
2
Avian influenza confirmed in Indiana dairy cattle
3
Ohio breeder surrenders more than 1,100 chinchillas after federal Animal Welfare Act case
4
From the New York Vet Show exhibit hall: 3 products addressing veterinary care needs
5