Don't torture your on-hold veterinary clients

January 31, 2019
Bash Halow, LVT, CVPM

Bash Halow is a practice consultant and owner of Halow Consulting as well as a Certified Veterinary Practice Manager, a Licensed Veterinary Technician and (best of all for us) a regular Fetch dvm360 speaker.

If your message says 'Happy New Year 2013' it's time get up to speed.

Reality check: Who is in charge of your on-hold messaging and when was the last time it was reviewed? If you answered, "Uhh, beats me" to either of the above, Fetch dvm360 conference speaker Bash Halow, LVT, CVPM, thinks you may have a problem. In fact, he calls this abandonment of what amounts to preaching to a captive audience "the worst thing possible."

It's the little things ...

Does your on-hold music stink?

Train your team with your on-hold message.

He continues:

"If you're a busy practice and plan on having your clients on hold, do not torture them with some outdated message or some terrible music to listen to," he says.

Watch the video to hear more from Halow.

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.