What about infection control?
The CDC, OSHA, WHO and AVMA have all weighed in on workplace safety in the wake of COVID-19. If you’re still wearing a mask and gloves come September, it will be just as much because of the cautionary guidelines set forth by various government and professional entities as it will be out of concern for your own personal safety.
Personal protective equipment (PPE) and increased facility disinfection will add cost and time to appointments. They will also affect how we are perceived by clients. Engaging in delicate discussions about end-of-life or financing with half of our face concealed will confound our ability to demonstrate empathy and register understanding. Use educational resources like those provided by Virox Animal Health, to train team members how to properly disinfect hospital surfaces.
If you are compelled to follow local or regional guidelines on the use of PPE, then practice the new protocols for time and cost efficiencies. Also discuss with your team the clinical look of masks, gloves and gowns, and how you can work around them to continue to instill a sense of warmth, trust, compassion and understanding, both to clients and to one another.