Despite growth in enrollment, fewer than 5% of US dogs and cats are insured, while rising veterinary costs are increasingly affecting treatment decisions and access to recommended care.
|Articles|June 10, 2013
Effective Communication for the Veterinary Team
This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)
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This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)
For more information or to register,
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