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Veterinary Economics Practice Management Editor, Ross Clark, DVM, founded Woodland West PetCare Centers in Tulsa, Okla., and the National PetCare Centers. He has served as a judge for the Veterinary Economics Hospital Design Conference for more than 20 years.

Gary I. Glassman, CPA, is a member of the Veterinary Economics Editorial Advisory Board who has worked exclusively with veterinarians for more than 20 years. He specializes in accounting, tax planning, and practice transitions and is a partner with Burzenski and Co. P.C.

A long-time judge for the Veterinary Economics Hospital Design Competition, an award-winning veterinary architect, and a member of the Veterinary Economics editorial advisory board.

Heather Lewis, AIA, is a partner at Animal Arts, a veterinary design firm based in Boulder, Colo. She offers particular experience in animal shelter projects, veterinary hospitals and pet care facilities, and LEED projects.

Indispensable financial advice from a leading industry thinker.

Pet owners are increasingly turning to other sources for information about their pets' health. Here's where they go.

Stay cool when you're out on call with these tips.

ClinQuiz: Eye on leptospirosis (Sponsored by Boehringer Ingelheim Vetmedica Inc.) Answer 1A

ClinQuiz: Eye on leptospirosis (Sponsored by Boehringer Ingelheim Vetmedica Inc.) Answer 3A

ClinQuiz: Eye on leptospirosis (Sponsored by Boehringer Ingelheim Vetmedica Inc.) Answer 1B

Find out if these 4 cutting-edge veterinary trends are for you.

We've changed things up a bit to make our veterinary client handouts easier to find and use.

Like the human-animal bond, this relationship is vital. Cultivate it and watch your veterinary practice thrive.

Here are some examples of stellar veterinary facilities that built the most effective way.

The savvy editors at Veterinary Economics are seeing more of these design elements. Here's input from expert veterinary architect Dan Chapel on the pros and cons of jumping on the bandwagon.

Turn pet owners onto issues of behavior, dentistry, payment options at your veterinary practice, and more.

Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients.

As a record setting heat sets in, here's advice on keeping horses safe and comfortable this summer.

Don't set yourself up for failure. Here are some simple tips to help you stay on track.

You must take action to protect the team and the clinic at large.

One DJ gets a taste of his own medicine – courtesy of a veterinary office manager

It can be hard to say no to an emotional veterinary client, but if you stick to your guns, you might be stuck with big problems.

As our pet and human populations grow, so will the demand for veterinarians in the fields of companion animal health, food and animal safety, disease control, and public health.

You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go-find out where they went, why they left, and maybe, just maybe, get them back.

This award-winning veterinary practice brought much-needed veterinary care and luxury boarding to a small Colorado community.

The right interview questions could help you achieve service excellence.

If cellphone use is becoming a nuisance in your practice, you're not alone.

How do I protect and monitor my patients when they buy their flea, tick, heartworm, and other preventives from big-box pharmacies?

"Kiss the dog," suggested Dr. Christina Winn in our May 2012 cover story about building strong doctor-patient-client relationships. Boy, did it generate a lot of letters. Here's a sampling, plus a response from Dr. Winn herself.

If you don't build and maintain your online presence, others may do it for you - and present an unflattering portrait