Old School, New School: Dishing deep dark secrets
Delving into the innermost thoughts of Drs. Codger and Greenskin sheds new light on both sides. Time to learn about the meaning behind their motives.
Ask Katie: Cant work with them, cant find a replacement
When veterinary team members are shirking their duties and there isnt exactly a line of applicants willing to replace them, what are you to do? Our practice management expert Katie Adams, CVPM, has answers.
Improve Compliance, Improve Your Bottom Line
Creating a culture of compliance within your veterinary practice benefits your patients, clients, staff and bottom line. Here’s how.
Anonymous employee surveys: Useful or a can of worms?
An employee surveys value far outweighs the difficult subjects it can bring up, says this experienced veterinary practice manager.
Practice pride keeps teammates satisfied
Practice pride keeps teammates satisfied.
WANTED: High-quality Veterinary Job Candidates
The law of supply and demand is transforming the veterinary profession, and the sky is the limit for many new grads.
Equine vet techs deserve a seat
Before the day starts, on the way to every visit, and wowing horse owners: The equine veterinary technician is a must-have passenger (or driver) for great mobile equine practice today.
Your checklist for hiring a veterinary associate
Before looking outward and lamenting a tight job market, look inward at your work as a practice owner, the reputation of your practice, and what youre offering. Do the work, and the applicants will follow
Bad Reviews Can (Sometimes) Be Removed From Yelp
Many practice owners know that bad reviews on online sites like Yelp can lead to business failure. But did you know that some negative reviews can be removed if requested? Here’s what to look for.
The specter of cyberbullying
Haunted. Vulnerable. Alone. The act of bullying is to silo a person, separate her from community and take away her security and safety and sense of self-worth.
Ask Katie: What to do about a toxic tech?
Warnings wont cut it, says resident CVPM advice guru Katie Adams. Creating an improvement plan with coaching sessions is crucial if youre not ready to fire the toxic veterinary team member.
Ask Katie: How can I stir my team to seek CE?
If motivating your team to stay engaged with the veterinary profession both inside and outside your practice walls is giving you grief, Katie Adams, CVPM, has a plan to replace your tears with tiers.
Want to be a CVPM? Start tomorrow!
A new online program aims to make it easier to prepare for the certified veterinary practice manager exam. Get to cramming now
Hey, veterinary team: Act like a team
Practice owners and staff: Get on the same page. Huddle. Compare notes. Just communicate, would ya?
Too much discounting going on? Time to run this report
Let your veterinary practice software sleuth out this possible money leak.
Save that firing for the end of the day
Veterinary managers: Sometime you'll have to terminate an employee (if you haven't already). Do it in a professional, respectful way.
4 simple rules for hiring the perfect veterinary team
Write these down, stick to them and watch your dream veterinary team come together.
Ask Katie: How do I handle an underperforming employee?
Our resident veterinary practice management expert Katie Adams, CVPM, counsels a new practice owner on how to handle an overpaid and ineffective employee.
How to Build Loyalty in Your Waiting Room
Buster’s experience at the veterinary hospital matters, but his owner’s experience matters even more. Don’t disappoint your clients with long, boring wait times. Build loyalty instead... digitally.
4 Tips to Enhance Client Compliance
If clients aren’t complying with your recommendations, the cost of services isn’t to blame. Instead, reconsider how you’re delivering your messages.
Helping employees manage their emotions
Temper tantrums, dark clouds over heads, frowns that just wont turn upside down? Heres some advice on how to put the Partridge Family back into your veterinary practice, when all you hear is Black Sabbath.
AVMA 2017: 'You' and 'I' Need to Communicate Better
Effectively communicating with team members and clients requires a lot more “I” and a lot less “you.”
Creative Problem-Solving by Copying Others
Before you assume that the answer to your problem doesn’t exist, look for solutions from other industries.
Scrub the tight scrubs? A conflict over veterinary workplace attire
What do you do when an employee's appearance creates a distraction in the veterinary clinic? An edgy but necessary dilemma.
A 'blood' test for client service
What makes a great veterinary team member? This isnt complicated ... its back to basics, people.
The Delegation Dilemma and How to Fix It
How often are tasks properly delegated to other staff members at your veterinary practice?
Pet perks: Data on veterinary employee benefits
The Veterinary Hospital Managers Association shares the top perks employees receive at veterinary practices.
Didnt learn it in vet school? You need a mentor
Actually, you need a mentor no matter what. If you already know it all, guess whatits your turn to mentor someone else (and youll probably benefit from coaching).
Old School, New School: Dr. Greenskin is back and isnt backing down
Bullies beware. Time away from the veterinary hospital has given Dr. Greenskin some gumption, and shes not afraid to use it.
Receptionists: Rock the front desk
Arm your veterinary team for questions on common medical problems.
2 Clarke Drive Cranbury, NJ 08512