Personnel Management
Every veterinary team player needs a coacheven the boss
September 23rd 2019A veterinary practice management consultant diagnoses your business problems, explains whats wrong and develops a business treatment plan to fix it. Coaching comes after, when you need the accountability, feedback and ongoing conversations to make sure you follow through like a compliant veterinary client.
3 (positivity) mind hacks for veterinary technicians
September 19th 2019In a session focused on small, practical changes veterinary technicians can make in their thinking and habits to prevent compassion fatigue or burnout, Fetch dvm360 conference speaker Kristina Guldbrand, ACC, BS, CVT, CSP, offered more than a dozen suggestions. Here are our three favorites.
How to be a good boss to your veterinary associate
August 27th 2019Practice owners, you dont need to be best friends with your veterinary associate, or share the same hobbies, or practice the exact same style of medicine. You just have to treat others as you want to be treated by being fair, honest and appreciative.
Veterinary team training tool: Owning your superpower
June 28th 2019Veterinary practice owners and managers: Can you name your teams strengths off the top of your head? Use these meeting activities to showcase team members superpowers, and reinforce the importance of the entire team to the success of the practice as a whole.
Undoing Disney: A better service model for the veterinary industry
June 26th 2019While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.