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Mastering Management: Business cards are goldenThe following tip is brought to you by a member of the Veterinary Leadership Group (VLG), a group of 20 management-savvy practitioners and hospital managers from across the country who meet twice a year to discuss business improvement, personal growth and social development issues for their practices.
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CVC highlight: How to break bad news to veterinary clientsCommunication strategies and tips for breaking difficult news to clients.
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Cesarean section in the bitch: Why mine is different from yours (Proceedings)For the committed dog breeder, what begins with a single pet as a casual hobby evolves into an avocation that is truly life-transforming. Often their every minute and dollar are expended in pursuit of their chosen "dog sport:"
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The pruritic dog: Differential diagnoses (Proceedings)A systematic approach to a dermatologic diagnosis begins with a good history followed by a thorough physical examination.
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Thanks, FirstlineI just received my first issue of Firstline—wow! So many of your articles seem to hit on things going on in our office. Thanks!
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Caught in the actA grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. Those may seem like small accomplishments, but Nancy Allen, practice manager at Olathe Animal Hospital in Olathe, Kan., says these efforts deserve a thanks.
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Are the equine redheads really the tempests of the horse world?Researchers take a closer look at the chestnut horse's fiery image.
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Myofascial pain in dogs (Proceedings)Myofascial Pain is a rarely recognized pain generator for both acute and chronic pain in dogs. It is both defined by and diagnosed by the presence of muscle pain originating from myofascial trigger points (MTrPs) within the muscles.
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Leading Off: Are you providing optimal dental care?Dr. Steven Holmstrom provides insight into the most recent dental care guidelines from AAHA.
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Veterinary medical errors: Tell the truth, do it quicklySaying you're sorry may go against everything you've been taught as a confident veterinarian, but being honest is the best option
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A Veterinarian's Guide to Pet Health Insurance (Sponsored by VPI)This guide from the National Commission on Veterinary Economic Issues focuses on how veterinary pet insurance affects the practice, the client and the patient.
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Clinical Exposures: Copper-associated hepatitis in a Doberman pinscherThe outcome in this dog was not good, illustrating the necessity of identifying this disorder early.
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Prepare clients for potential chargesQ How can we prepare clients for unexpected costs that result from problems found during dental cleanings?
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Sample scripts: How to respond to cat owners who resist veterinary careConsider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.
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Gastric dilatation-volvulus: The twisted truthRapid stabilization, surgical intervention, and intensive postoperative care are key to successful GDV management.
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Mitral regurgitation: The most common heart disease in dogs (Proceedings)The client wants to know, and will pay for, each test you perform or each drug you give, that has a reasonable expectation of making their pet feel better or live longer.
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Canine cutaneous mast-cell tumors: Current concepts for patient managementAspirates of the liver and spleen are indicated if these organs appear abnormal ultrasonigraphically.
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Veterinarians kept a close watch on animals and food at Obama's inaugurationU.S. Army veterinarians saved a horse, monitored dogs, and inspected the food supply.
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Constant rate infusion Analgesia (Proceedings)Constant rate infusion (CRI) analgesia is a way of providing pain control by ensuring that the blood levels of the drugs are held constant. In practice, it entails maintaining a venous access. This technique can be used during anesthesia as part of balancing the anesthetic technique and continued to the postoperative period.
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Ending team animosity at your veterinary practiceWhen opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.
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Vin founder responds:The query from Dr. Warren Kaplan regarding the safety of heartworm prophylaxis medications in heartworm-positive dogs deserves to be addressed. On the American Heartworm Society Web site (www.heartwormsociety.org/AHS%-20Guidelines-Canine.htm) it is clearly stated that: "The macrocyclic lactones may be administered to heartworm-infected dogs with few or no microfilariae. However, dogs with moderate to high microfilarial levels should be carefully monitored following administration of these drugs, as they are the most effective microfilaricides available."
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My Back Office Blunder: Shot through the ... leg? Bob gives clients a bad nameA client calls with an unbelievable tale (and zero remorse).
