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The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.
editor Kerry Hillard Johnson explains a tip she heard at North American Veterinary Conference (NAVC) in Orlando, Fla. The advice is from Julie Legred, CVT, a member of the Companion Animal Parasite Council (CAPC) board and 2011 President of the National Association of Veterinary Technicians in America (NAVTA). Legred presented at NAVC as part of the CAPC/NAVTA Symposium.