Dr. Felsted is a CPA as well as a veterinarian and has spent the last 15 years working as a financial and operational consultant to veterinary practices and the animal health industry. She also spent three years with the National Commission on Veterinary Economic Issues as CEO. She has written an extensive number of articles for a wide range of veterinary publications and speaks regularly at national and international veterinary meetings. She is the current treasurer of VetPartners, a member of the Veterinary Economics Editorial Advisory Board, a member of the CVPM board of directors and the current treasurer of the CATalyst Council. In 2011, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year and in 2014, the VetPartners Distinguished Life Member Award.Dr. Felsted enjoys exotic international travel, and when the dvm360 team last heard from her, she was headed to the Galapagos.
Friending the cat in your practice-what technicians can do (Proceedings)
August 1st 2011Its no secret that cats don't like going to the veterinarian. They've never liked it. Unfortunately, cat owners are giving up the battle and fewer cats than ever before are visiting a veterinarian regularly.
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Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.
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Launching technician appointments and other services: sharing solutions that work (Proceedings)
August 1st 2011It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.
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Bringing clients back-communicating the value of care (Proceedings)
August 1st 2011Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.
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The decline in veterinary visits-a look at the big picture (Proceedings)
August 1st 2011Many reports have indicated that the US recession of 2007-2009 had a negative impact on the business volume and revenues of a large number of companion animal veterinary practices. But there is substantial evidence in studies conducted by the AVMA, AAHA and others that erosion in patient visits began well before the start of the recession.
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Bringing clients back-examining your prices (Proceedings)
August 1st 2011"All of a sudden, the price just skyrocketed. You could go when it was 60 bucks, now I can't get out for less than $150"; so said a pet owner interviewed for the recently released Bayer Veterinary Care Usage Study. Sound familiar? Are your clients complaining more about price than ever before? We all know the recession has impacted spending at veterinary practices but is it more than that?
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Bayer Veterinary Care Usage study analysis: Reverse the trend of declining veterinary visits
May 9th 2011The recession isn't over, and it isn't our only issue. How can we reverse the disturbing trend of declining veterinary visits? In this video, Dr. Karen Felsted introduces the Veterinary Care Usage Study, which studied this trend and the corrective steps veterinarians can take.
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Launching technician appointments and other services at your practice (Proceedings)
May 1st 2011It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.
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Affordable care and financial success: you can have both (Proceedings)
May 1st 2011For more than a decade, the rule of thumb for setting fees in veterinary medicine was simple: Raise 'em! The corollary to this rule of thumb was: don't worry about clients not wanting to pay; if you communicate the value of the procedure, they will gladly open their pocketbooks.
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