After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Of course, this made the cats happy. Well, we're back in action now, puppy classes and all. And our 4-month-old golden retriever is teaching me many things I had willingly forgotten—namely, how labor-intensive puppies are.
Dr. Jeff Rothstein
Sitting through puppy classes with the lay folks is interesting—I'm seeing everything through the pet owner's eyes. No doubt this experience will help me better relate to clients. Here are the lessons this experience has taught me:
At a recent leadership conference, I spent some time with Dr. Jay Schuff. One of his specialty areas is reproductive medicine. He requires new doctors at his clinic to spend the night with a whelping dog so they can witness the birthing process firsthand. This allows them to see what the "mom" goes through and, of course, what our clients go through when their pets give birth. This is a great example of employing the four skills listed above. My guess is that when it comes to reproductive issues, clients will travel long distances to get this type of care.
Veterinary Economics Editorial Advisory Board member Dr. Jeff Rothstein is president of The Progressive Pet Animal Hospitals and Management Group in Michigan.