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Pet health app maker launches app for veterinary practices


SnoutID offers touchless, efficient curbside check-in and patient intake.

Emily Dong and dog

Emily Dong, creator of SnoutID (image courtesy of Emily Dong)

Following the sale of its popular client-facing Pawprint app to the investment group Metamorphosis Partners, the app’s creators are now exclusively serving veterinary hospitals under a new name — SnoutID.

“We’re focusing our efforts to where we can have the most impact — directly supporting veterinarians and their care teams with modern tools they need to continue providing essential services,” says San Francisco-based SnoutID CEO Emily Dong, 30, who founded Pawprint in 2015, in a press release. “Pet owners will continue to use the Pawprint app as they always have, and now veterinary practices and hospitals have a platform developed just for them.”

SnoutID offers a touchless curbside check-in and patient intake system that allows veterinary practices to serve more patients more quickly. “Practices using SnoutID report the system improves reliability and patient experiences,” Dong says. The app is supported by a team of veterinary technicians who retrieve, verify and summarize medical records before a patient’s first visit.

Fully customizable for individual practice branding, SnoutID enables practices to:

  • Streamline curbside operations with touchless check-ins
  • Access standardized and verified medical records from any practice in North America
  • Minimize face-to-face contact and avoid physical paperwork
  • Improve client and patient experiences
  • Free up telephone lines and staff time

“Snout ID has been a wonderful resource for our clinic to have all of our patients’ information in one place,” says Suzanna Berry, veterinary services manager for Jacksonville Humane Society. “Our veterinary technicians are able to gather more information prior to the appointment in order to provide better service to our clients and patients during curbside services.”

MWI Animal Health, which made the Pawprint system available to veterinary practices across the U.S. to help mitigate the impact of COVID-19, believes SnoutID will benefit hospitals. “We’re excited for Emily and the SnoutID team, and also for MWI’s veterinary practice customers,” said Brian Topper, vice president of product strategy at MWI Animal Health. “We agree that, by focusing on practice enablement, SnoutID will have a more profound and positive impact on the veterinary industry and animal health.”

For more information about SnoutID, click here.

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