Live from CVC West: Improve pet owners' perception of value

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In this audio clip from the Veterinary Economics Progress in Practice seminars, consultant Denise Tumblin, CPA, talks about client service and building pet owners' perception of value.

You've all had bad experiences at other businesses. At the Veterinary Economics Progress in Practice seminars, held in conjunction with CVC West in San Diego, consultant Denise Tumblin, CPA, recommends that you leverage these experiences to improve your team's interactions with pet owners. She says you can harness the power of client service in your veterinary practice to make the care you provide a better value for the price.

(Internet Explorer 6.0 users, please click here to listen to the audio file.)

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