Sea You at Fetch Long Beach
Logo Image
|Articles|October 31, 2008

Live from CVC West: Improve pet owners' perception of value

In this audio clip from the Veterinary Economics Progress in Practice seminars, consultant Denise Tumblin, CPA, talks about client service and building pet owners' perception of value.

You've all had bad experiences at other businesses. At the Veterinary Economics Progress in Practice seminars, held in conjunction with CVC West in San Diego, consultant Denise Tumblin, CPA, recommends that you leverage these experiences to improve your team's interactions with pet owners. She says you can harness the power of client service in your veterinary practice to make the care you provide a better value for the price.

(Internet Explorer 6.0 users, please click here to listen to the audio file.)

Related to this article

View more
Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
Caroline Cox, LSW, MSW, and Erika Krick, VMD, DACVIM (Oncology), discuss the role of veterinary social workers in supporting clients, communicating with veterinary teams, and helping practices address the human side of veterinary care in this Q&A from an interview at the 2026 Fetch National Harbor Veterinary Conference.
Read more
Inside veterinary social work
Inside veterinary social work
In a slideshow drawn from an on-site dvm360 interview at the 2026 Fetch National Harbor Veterinary Conference, a veterinary oncologist and a veterinary social worker walk through how the role supports owners and staff across a pet's cancer diagnosis, treatment, and end-of-life care.
Read more