Disclosing Medical Errors with the TEAM Model

November 16, 2017

Linda Fineman, DVM, DACVIM (Oncology), director of veterinary talent and knowledge strategy at Ethos Veterinary Health, explains why using the TEAM model in your practice is important.

The TEAM model is a way to structure your thinking as a clinician after an error is made. Linda Fineman, DVM, DACVIM (Oncology), director of veterinary talent and knowledge strategy at Ethos Veterinary Health, explains why using the TEAM model in your practice is important.

The TEAM model stands for: truth, empathy, apology and management to resolution. First, you need to disclose the truth to the client about the medical error, apologize, be empathetic and finally help the client and their pet get through the situation.