Communicating Effectively: How Do We Know If We Are?

Sarah Wooten, DVM, member of the American Society of Veterinary Journalists, associate veterinarian at Sheep Draw Veterinary Hospital in Greely, Colorado, expresses the importance of checking retention rates and online reviews to know whether you’re communicating with clients effectively or not. Wooten also explains how to change the way you phrase your recommendations to clients to put the emphasis on the pet instead of yourself.