4 core skills to help you deliver bad news to veterinary clients

People put a lot of stock into how tough conversations are handled by their doctors-and pet owners are no different. In fact, there's a good chance you or your team has experienced what can happen when an emotional discussion with a client suddenly turns sour. To help you manage, try these four core communication skills, provided by veterinary oncologist Dr. Laura Garrett. She offers tips on what to say, how to say it, and the three things you should never talk about with pet owners.