
Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.

Portia Stewart is a pun-loving editor who spends her days arguing the differences between cats and commas (commas are a pause at the end of a clause, while cats have the claws at the end of the paws). She is a minion to two cats and a dog.
She's also the mastermind behind the practical articles, tools, videos, and solutions for managers, technicians, assistants, and veterinary receptionists that you find on dvm360.com. Have a great idea that you want to share with your colleagues? Get in touch! firstline@ubm.com

Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.

Whether it's a budding workplace romance, best friend blues, or family drama, personal relationships can really wreck the peace in a veterinary practice. Practice management experts and team members who've been there will offer advice to keep personal relationships from interfering with professional life.

Animal Surgical Clinic of Seattle embraces Mother Nature.

Every veterinary team member has a hand in safeguarding pets' health.

When veterinary clients bury their heads in the sand, they miss important recommendations. Here's how to get their attention.

A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice-and completely out of ideas-they called Veterinary Economics for help. This is their story.

In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with-and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.

Give compliments to show your true appreciation.

Need some direction? Dr. Scott Griffith shares his insights.

Dr. Griffith hired his son as his practice manager, and it's one of the best choices he made during the launch of his new clinic.

This burned-out doctor found the pulse of his new practice in the heart of his hometown.

Sometimes clients need a few words of advice. Here's how to respond when they ask for your personal opinion.

Visiting bad practices is a key step to determining your priorities as you plan your new facility.

Your canine patients can transform your practice from calm to chaotic with one yip-and drive your team members from pleasant to harried. Consider these tips to tackle noise during your new construction or renovation.

You'd like to give your team everything they want in a veterinary facility, but how can you afford it? Veterinary accountant Gary Glassman, CPA, offers tools to help you make smart money decisions and end up with a viable project.

Mobile practitioners, follow these tips to handle horse-health conversations on the go.

Knowing about the drugs your veterinary practice uses is becoming increasingly important as new products emerge and clients become more aware of options. Here's how to educate-and bond-with your clients using your drug expertise.

How to respond to "Can I buy this elsewhere?"

Get a grip: 3 ways to avoid losing your cool

Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.

It's time to perform a diagnostic on your practice and uncover the marketing strategies and services to reconnect with clients.

Equine veterinarians who give discounts send the wrong message to clients.

Five cheers to get clients and your team rooting for healthy teeth for every pet.

Start with these and see if your own creative juices start flowing with love for pet oral health.

Everyone plays an important part in making sure pets receive the dental care they need. What?s your role?

Start this year off right-even if it is already February-with these ideas for winning dental healthcare and happy clients.

Real clients share what keeps them going back to their practices.

Veterinarians share their financial success stories with ultrasound machines, dental digital radiography units, and surgical and therapy lasers.

Quick and thrifty ideas to take your practice from blah to beautiful.

You can accomplish a lot with a little investment. Here are some creative ways to spiff things up.