Portia Stewart, Editor, Team Channel Director

Watch and learn from all of the really big screw ups weve made. Then train your veterinary team for better client service and patient care.

OK, nothing really beats a box of kittens, but free team training is almost as nicejust a little less furry (and it doesnt shed).

Studies show that many cats visit the veterinarian one time only. But there are tools to help your clients and their kitties feel better about a trip to the clinic.

The American Association of Feline Practitioners offers a toolbox of client education tools to promote routine checkups for cats.

We cant hide our pride. With 39 years of veterinary technician work under his belt, Harold Davis, RVT, VTS (ECC & Anes.) still loves his careerand hes still shouting about it.

See the Fear-Free concept at use in a real exam room

No-kill animal shelter + firefighter calendar = sizzling success for rescue pets. (Check it out to support those precious pets. And we promise not to snitch if you accidentally catch a glimpse of a smokin hot firefighter, either.)

Yeah, we're still talking about Fear-Free. And you should be too. Listen to how the staff at Bigger Road Veterinary Center describes the movement.

At Bigger Road Veterinary Center in Springboro, Ohio, pets can pop in anytime to get used to the environment. And get a treat.

Youre putting on a show in the exam room, but are you award-winning or blooper reel ready?

How can a fictional superhero inform your veterinary clinic demeanor? Hint: It starts with your posture.

Try these tips to avoid client care mistakes.

Life is very short, and theres no time for fussing and fighting, my friend. Whether you work in private practice or at a shelter, its time to come together right now for pets. All you need is love.

Meet Matt Meeker, CEO and co-founder of Bark & Co., who envisions redesigned veterinary visits guided by dogs' preferences.

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

The University of Arizona is exploring a veterinary school that's faster with more intensity. If the plan passes, students could obtain a degree in four or five years instead of eight-and potentially halve their debt.

Understand your workplace rights-whether you're a veterinary team member or manager-in four lessons from top employment attorneys.

If you've been afraid to sell, consider this: In most regions, consultants and brokers report a backlog of buyers waiting for veterinary practices. And some are growing sick of the wait.

Dermatology cases can mean heavy detective work for your clinical team. Use these tips to keep clients calm and comforted as your veterinarian unravels the evidence to reveal the culprit of the pet's distress.

You've got questions, we've got answers. Here's what you need to know to understand the business you work for.

Help clients make smart decisions about pet ownership and reduce pet overpopulation.

Tip the scales in pets' favor with these tips to create a weight-loss program that connects pet owners to your practice and helps pets reach their ideal weight.

Use this advice to learn the best strategies to talk to pet owners about how to pay for the care their pets need. Then take your floundering pet insurance program and boost it to a new level of service to protect the pets you serve.

Use this advice to communicate with pet owners more effectively and offer appropriate follow-up care when pets have wounds that won't heal.

Make sure your veterinary clients offer the nutritional support their diabetic pets need-and lock in compliance with the veterinarian's recommendations.

Veterinary team members play a critical role in helping pet owners manage dermatologic conditions. Use this team training advice to guide you and your peers on the road to effective client education and follow-up care.

Veterinary technician organization transitions to new leadership after organization more than doubles membership.

Consider this quick guide to what you should - and shouldn't - say to lock in parasite prevention compliance.

Some veterinarians still link her to a 1-800 PetMeds endorsement and the Internet pharmacy boom. Are pet owners trusting their veterinarians less, and is White to blame?