Find out what it takesand how to get therewith these tips and a quick quiz to see if youre ready to be a practice manager.
Christine Shupe, CAE
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Christine Shupe, CAE, executive director of the Veterinary Hospital Managers Association, graduated from the State University of New York College at Oswego with a Bachelor of Arts degree, major in Political Science. Christine started her career as an administrative assistant for the lobbying firm of Shea and Gould in Albany, NY. She continued her career at the New York State Legislature as the Legislative Aid to Assemblywoman Frances T. Sullivan. She joined the association management firm of Capitol Hill Management Services (CHMS) where she served as an administrative assistant to the New York State Association of Renewal and Housing Officials (NYSARHO), Executive Director to the New York State Society of Opticians (NYSSO) and Executive Director to the Veterinary Hospital Managers Association (VHMA). In 2003, she earned the Certified Association Executive (CAE) designation awarded by the American Society of Association Executives.
In 2005 she started her own association management company, CQS Management Service, LLC, where she continues to serve as the VHMA Executive Director. In 2017 she earned the Credentialing Specialist Certificate from the Institute for Credentialing Excellence. In 2018 VHMA was presented with the Pioneer Professional Award from VetPartners and received the 2019 Executive of the Year Award from Veterinary Medical Association Executives (VMAE). She currently serves as the Treasurer to the Meadow Ridge Homeowners Association and as a Director on the VMAE Board. She is a trained community volunteer for the North Carolina Guardian Ad Litem program where she serves abused and neglected children by advocating for their best interests in court.
Articles by Christine Shupe, CAE
In addition to the specific jobs that managers assume under the five areas of responsibility, there are personal skills, qualities and preferences that managers should either be comfortable with or be interested in refining. Ask yourself these questions.
Is your practice ready to compete?
Use these steps to address this serious breach of trust.
Face conflict head-on to build a stronger team.
Practice owners speak candidly about what they would like to say to managers.
Veterinary managers speak frankly about what they would like to say to practice owners.
Learn how to keep veterinary team conversations positive and on the right track.
Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.
Consider these general descriptions and various levels of management at a veterinary hospital.
Get the inside scoop on veterinary practice managers' pay and benefits.
Help avoid lawsuits by practicing good communication.
Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.
Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
Stretch yourself to plan meaningful meetings.
Make time to improve your veterinary skills with some continuing education.
Use this discussion guide to brainstorm questions for your own veterinary client survey.
Surveys let veterinary clients rate your performance before they take their frustrations online.
Help team members understand profits, threats and change.
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