Scared to use telemedicine at your veterinary practice? Don't be

February 23, 2020
dvm360 Staff

Veterinary practice manager Bash Halow offers strategies on how to use telemedicine as a way to fortify the veterinarian-client-patient relationship.


The restrictions of having a valid veterinarian-client-patient-relationship (VCPR) significantly impact how we're going to be able to deliver telemedicine services, says practice manager Bash Halow, LVT, CVPM. That’s why he offers telemedicine as a free service to get clients in the door for an in-person visit.

“I’ve decided to introduce telemedicine as a not-charged-for service at our practices, as an introduction to talk to clients—in general terms—about what’s going on with their pet and using that to bring them in for the exam we need,” he said in an interview with dvm360.

A valid VCPR includes a physical exam, and for good reason, says Halow, adding that using telemedicine as a replacement for that hands-on exam is very risky.

Watch the video below to learn more about how (and why) Halow uses telemedicine at the practices he manages.