Clarifying roles and responsibilities
Vaisman discussed RACI, a tool that can help clarify roles, responsibilities, and decision-making authority at your clinic. For each task or project that you are trying to accomplish, answer the following 4 questions:
- R—Who is responsible? This is the team member (the “doer”) who does the work to complete a task. A task may have more than 1 responsible party.
- A—Who is accountable? This is the person who owns the final decision on whether a task is completed successfully. “The buck stops here.”
- C—Who is consulted? These are the people (“in the loop”) to whom questions and concerns about the task should be directed.
- I—Who needs to be informed throughout the process? These are the team members who need to be kept abreast on task progress and completion (“keep in the picture”).