|Articles|December 1, 2013

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Engaging in meaningful conversations with pet owners is a good first step to show how much you care. So the next time clients ask you questions about the 20/20 report-or question your care and the cost-use these responses (PDF) to help explain the high-quality care you offer.

Newsletter

From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.

Subscribe

Latest CME

On-Demand Webinar

Optimizing Your Practice Operations and Payments: A Win-Win Approach for Your Clients, Patients and Practice Team

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

Related Content

Demystifying pet insurance: A practical guide for veterinarians talking pet insurance while building trust

Forelimb lameness: The key to recovery is owner education

Helping clients understand canine adolescence: Why it matters for veterinary teams

Dental do’s and don’ts to share with clients this Pet Dental Health Month

Helping clients reduce feline stress during vet visits

Latest CME

Optimizing Your Practice Operations and Payments: A Win-Win Approach for Your Clients, Patients and Practice Team

How to Optimize Skin Biopsy Results

Clinical Empathy: The Exam Room Skill That Can Transform Your Team

4 Hidden Financial Problems Veterinarians CAN Find & Solve

Effective Cardiac Auscultation: What are You Hearing?

Is Premises Flea and Tick Control Still Needed?

Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis

Early Diagnosis, Staging, and Management of CKD

Perfect Timing: protecting dogs from tick-borne infections

Modulating Immunity: Mushrooms, Oats, and Colostrum

Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape

Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot

Chronic Pain Management: Looking beyond NSAIDs

5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice

Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies

Mastering Atopic Dermatitis: Multimodal Management for Holistic Control

That’s not my job!: Practical solutions for workplace toxicity

Introduction to Rigid Endoscopy

The Affordability Gap In Veterinary Care - Insights, Market Trends & Practical Approaches To Supporting Pet Parents

Mitigating fear, anxiety, and stress for patients in isolation and quarantine housing

Unlock Your Business's Potential: How to Use Your P & L to Calculate Your Make-Break Target

Demystifying Fiber: How to Approach Fiber-Responsive Diarrhea in Dogs and Cats

Advances in Feline Perioperative Pain Management

Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient

2024 AHS Canine Guidelines Update

Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention

All things allergies! From nose to tail and ear to paw..

Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams

Cobalamin Status in Patients With Chronic GI Disease and Management

Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!

Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations

Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career

Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?

The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines

Creating a Calmer Clinic

Tick Tidbits: Novel Insights & Protection Updates on These Tiny Troublemakers

Repurposed Drugs—An Economical Way Forward for Cancer in Vet Med?

Changing Outcomes, Saving Lives

Conservative Management of Cruciate Injury

Flex Your Veterinary Skills: Mastering Joint Health with Flexadin

Managing Canine Atopic Dermatitis in 2024

Veterinary Professional Liability- Common Claim Drivers

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4

Photochemical Laser Therapies and Case Studies

Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness

The Heart of the Matter: Managing complex congestive heart failure

Four Tactics That Make Financial Failure Virtually Impossible

Puppy Socialization or Infectious Disease Prevention – Can’t We Have Both??

From Diagnosis to Lifelong Care: Advancing Feline Chronic Kidney Disease Management

Suture Basics and Applications

Trending on dvm360

Survey identifies client education gaps in canine end-of-life care

VHMA names 2026 2026 Practice Manager of the Year

Donor gifts $1M to Oregon Humane in support of veterinary training

Building belonging beyond inclusive language in a practice

Weekly Vet Report: First clinical use of TMJ arthroscopy in dogs, Lyme-lepto combo vaccine approval, & more