Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|April 1, 2008
7 tips to keep clients happy
Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.
Advertisement
Advertisement
Advertisement
Related to this article
The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
A technician’s approach to veterinary trauma
dvm360's Australian correspondent Phil Tucak, BSc, BVMS, reports on the success of the new membership model at the Australian Veterinary Association, and reforms to the veterinary regulatory framework in New South Wales.
A pain management protocol is only as good as the conversation behind it.
Advertisement
Advertisement
Trending on dvm360
1
Saline injection lot recalled after potassium chloride bag found in mislabeled wrap
2
Outpatient surgery for animals with pyometra provides good outcome for dogs and cats
3
Pet Poison Helpline reports rise in Apoquel calls
4
Wrap up: Pet Poison Helpline reports rise in Apoquel calls, and other news
5