Roles

You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.

By year's end, farmers could eat the same steer they breed-well, eat the progeny of the the genetic clone anyway.

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

It means more jail time and greater penalties for those who threaten or damage "animal industry" businesses.

Will that new piece of equipment pull its weight in your practice?

Everyone has a great story. Maybe it's the one you tell at Christmas parties or the tale that makes your friends groan every time you launch into the opening line: "A few years ago there was this Great Dane ..."

More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.

How can I ensure that fired employees return hospital property, such as smocks and door keys?

Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.

Q: I'm a technician and I'm interested in zoological medicine. How can I get started in the field?

I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?

So, I recently had something of a rough patch at work. We lost two members of our five-person editorial team in one month ... can you empathize?

With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.

Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the 'Net.

When it's raining cats and dogs, cats, dogs and other animals will be included in disaster planning, thanks to a new law.

What's the biggest mistake you've made in practice?

Ask Amy: I work with a serial gossiper

Maybe you're not a morning person. That's no excuse for waiting until after lunch to greet your team.

You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.

Wanted: Lead male vocalist with an aura of power, a hint of bad boy, and a job as a veterinary technician or veterinarian.

Q: What are the benefits of in-house versus outside lab work?

You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.

Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!

Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?

What's a pet worth? It may be more than you think. Consider the case of Fluffy.

Grit your teeth and make the handoff. Offer up the responsibility that goes with the work. And build in both accountability and meaningful rewards.

I'm an associate, and my boss recently changed the way my production is assigned-not in my favor. What recourse do I have?

Give clients the lowdown on when and why their pets need blood work.

When my 8-year-old daughter talks about the losses in her life, she consistently lists them in chronological order. And the first nine are all pets.

Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.