Veterinary clients come when they want (no appointments). Music keeps things pleasant for people and pets. And the layout means doctors are there to be seen by pet owners in and out of exam rooms. With touches like that brought El Paso Animal Hospital in Derby, Kansas, a 2019 dvm360 Hospital Design Competition Merit Award.
You get what patients are saying to you in their blood work and their body language, but are you always paying enough attention to what your veterinary team members and clients are telling you? Here are a few things to work on.
A dvm360 commentary asked veterinarians to set firmer guidelines for abusive pet owners, but one letter writer said state boards could penalize you for firing clients the wrong way. Two regular contributors weigh in on whether managers and team members can fire clients and ways to do it. Read it all here.
Curious? Clearly. Aloof? Absolutely. Unintelligent? No way. A new study proves that your feline veterinary patients recognize their own name. Of course, thats no guarantee that theyll bother to acknowledge it.
Founded to counter the corporatization of veterinary medicine, the Independent Veterinary Practitioners Association aims to represent the interests and needs of privately owned hospitals in North America.
If you need more proof that your veterinary patients are considered family members (as if!), weve got it for you. Wisdom Health is conducting a national pet census to coincide with the 2020 U.S. census.