Marty Becker, DVM

This is the summary

Due diligence is deserved when recommending funeral services for pets.

Watch for clients' emotions in the moment, rather than trying to "fix" what they're feeling.

How to turn a bad veterinary client experience around in 15 minutes or less

Add some "tee hee" to your TLC, and use your humor and intellect to strengthen your relationship with veterinary clients.

Among the daily chaos happening at your veterinary clinic, never forget the best interest of the animals.

You may be oblivious to the loud noises of your veterinary practice, but you can bet that pet owners-and pets-hear them all too well.

When you rush from room to room, it can be easy to overlook the cleanliness of your practice.

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Frequent Good Morning America guest veterinarian 'sad,' 'angry' and 'hurt' by actions of ABC.

Dr. Marty Becker says positive comments directed to pets can help put veterinary patients, clients, and even staff at ease.

Share your favorite trivia about pets with veterinary clients.

Don't be shy-show clients the value of your invaluable team.

Build trust with pet owners by giving them your mobile phone number.

Why doling out compliments to veterinary clients yields results.

Why doling out compliments to veterinary clients yields results.

Educated guessing has its place in medicine, but not in client discussions.

Don't let this piece of equipment get between your bond with clients.

Make sure you're watching out for the best interests of the veterinary patient, not the owner.

Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved.

Work with the Web.

Clients will search the Web; direct them to dependable sources.

Keeping the bond front and center is key.

Sometimes clients need a shoulder to cry on. That's when you can go beyond your role as a medical expert and offer much-needed emotional support.

Q: How can I find the perfect pet for my client's lifestyle?

No website expresses empathy for a sick and dying pet. No website puts a hand on a client's shoulder.

The graceful shape of a cat's face. The watchful eye of a dog. The smile of a grateful client. These are the faces of veterinary care. They keep us going and can help us succeed in practice, conquer our mountains, and be the best veterinarians we can be.

Here are four ways to strengthen your relationship with clients.

Dr. Becker shared a priceless moment with client and patient.

Other than bonuses or financial incentives, how can I reward team members for a job well done?