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|Articles|December 18, 2009

How to respond to challenging work situations

Follow this advice when you're hit with a client or patient crisis.

When a client is upset or a patient is critically ill, don't panic. Instead, take this calm approach to problem-solving, courtesy of Dr. Jim Kramer, CVPM, a partner at Columbus Animal Hospital in Columbus, Neb., and a Veterinary Economics Editorial Advisory Board member.

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