Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|December 18, 2009
How to respond to challenging work situations
Author(s)Jim Kramer, DVM, CVPM
Follow this advice when you're hit with a client or patient crisis.
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When a client is upset or a patient is critically ill, don't panic. Instead, take this calm approach to problem-solving, courtesy of Dr. Jim Kramer, CVPM, a partner at Columbus Animal Hospital in Columbus, Neb., and a Veterinary Economics Editorial Advisory Board member.
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