• DVM360_Conference_Charlotte,NC_banner
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Listing
Conference Proceedings
Upcoming dvm360 Conferences
Resources
CBD in Pets
CE Requirements by State
Contests
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
Veterinary Heroes
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Why You Need to Change Your Reminder System When Using Forward Booking

August 11, 2018

When you implement forward booking in your veterinary practice, there are small changes to your reminder system that will need to be made—but technology can help.

Advertisement

Dawn Burdette, executive director of sales, leadership and development at Henry Schein Animal Health, explains that when you implement forward booking in your veterinary practice, there are small changes to your reminder system that will need to be made—but technology can help.

"When you put forward booking into a practice you do have to change your reminder system; you need an additional message. So traditionally in a practice, they'll send out reminders that say something like 'hey you know Muffy's due for an exam, give us a call and make an appointment.' Well if they already have an appointment then that message doesn't work. So there's a lot of technologies and software out there that will actually be able to identify which ones have appointments and which ones need to make appointments and send the appropriate message in the right way. So some people might respond to text messages, some might respond to phone calls, some might like to have postcards—there's technologies out there that help you communicate to the clients at the right time in a way that they prefer with the right message.

We do it in the veterinary practice when we talk about rechecks. So if they've had sutures and they need to have a stitch removal we're pretty good at that, or if they have an ear problem and they need to have a recheck, we're pretty good at that. Where we haven't been good, which is a great opportunity for us, is taking forward booking and using that in preventive care. Preventive care is predictable so if it's predictable you can forward book it. I know I need to see you know in a certain amount of time.

So we need to audit the charts and we need to have a system in place where we're communicating to them I need to see you at this time, and then have a good reminder system in place so that it tells them, you know, maybe a couple of weeks before and then a couple of days before. Let them know that they can change the appointment but they have an opportunity to confirm it. Make sure that you're doing those things to decrease your no-shows, but forward booking really does a lot for a practice in terms of increasing preventive care, the healthcare, the revenue, the cash flow, scheduling—you have an idea of you know when you need your staff in—so there's a lot of benefits from forward booking."

Related Content:

Expert Interviews
Incorporating ultrasounds in daily practice
Incorporating ultrasounds in daily practice
Performing and calculating a PCV
Performing and calculating a PCV
Brief overview of acid-base interpretation
Brief overview of acid-base interpretation

Advertisement

Latest News

Learning more about AmeriVet

Announcing our 2023 Fetch and Directions in Veterinary Medicine continuing education schedule: Biggest event lineup to date

Dogs and staff at Seattle dog resort safely escape fire

Pet safety for this Super Bowl Sunday

View More Latest News
Advertisement