Stress erodes patience, breeds toxicity

A toxic work environment means bad news for the staff, but in a veterinary practice, it can also affect patients. CVC educator David Dycus, DVM, MS, DACVS, CCRP, says that he's seen toxicity develop not from teammates getting on each others' nerves, but from the inherent tension of such a high stress environment boiling over. Watch the video for more.