Sample script: Remind, remind, remind about dental care

Every client visit needs to end with a reminder, says Dr. Scott Linick. This short conversation may help you respond when clients refuse the care you recommend.

Client: “You know, my son’s birthday is coming up. I have a lot of presents to buy and I really can’t afford it right now.”

Team member: “I understand. But it’s very important for your pet to have this dentistry. He really needs it. May I put in a recall for you in February?”

Client: “OK.”

Then be sure to follow up with one of the three reminders: Call the client, mail a reminder card, or schedule a follow-up visit to discuss the recommended care again.