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This short conversation can help you respond when clients refuse the care you recommend.
Every client visit needs to end with a reminder, says Dr. Scott Linick. This short conversation may help you respond when clients refuse the care you recommend.
Client: “You know, my son’s birthday is coming up. I have a lot of presents to buy and I really can’t afford it right now.”
Team member: “I understand. But it’s very important for your pet to have this dentistry. He really needs it. May I put in a recall for you in February?”
Client: “OK.”
Then be sure to follow up with one of the three reminders: Call the client, mail a reminder card, or schedule a follow-up visit to discuss the recommended care again.
