Every client visit needs to end with a reminder, says Dr. Scott Linick. This short conversation may help you respond when clients refuse the care you recommend.

 “You know, my son’s birthday is coming up. I have a lot of presents to buy and I really can’t afford it right now.”

 “I understand. But it’s very important for your pet to have this dentistry. He really needs it. May I put in a recall for you in February?”

Then be sure to follow up with one of the three reminders: Call the client, mail a reminder card, or schedule a follow-up visit to discuss the recommended care again.

Dentistry

 dentistry page is a comprehensive resource for clinical news and insights on the latest in veterinary dentistry. This page consists of videos, interviews, articles, podcasts, and research on the advancements and developments of therapies for dentistry, and more.

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Client Relations & Marketing

This short conversation can help you respond when clients refuse the care you recommend.

Sample script: Remind, remind, remind about dental care

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