|Articles|November 2, 2011

BizQuiz: Working with overeager horse owners (Question 3)

This is question 3 in "BizQuiz: Working with overeager horse owners."

Question 3

When clients share research with you that you know is wrong, it's best to:

A. Quickly explain how and why the information is wrong and encourage them to always check with you before believing anything they hear or read.

B. Acknowledge clients' opinions and research first before explaining or clarifying.

C. Nod, smile, and ignore.

 

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