BizQuiz: Working with overeager horse owners (Question 2)

Question 2

If clients clam up, frown, or look away from you frequently while you explain a condition, a diagnosis, or a prognosis, you should remember that:

A. They may have read or heard something different and are silently disagreeing with you.

B. They need a gentle reminder: "Are you listening?" or "See what I'm saying?"

C. They have short attention spans.

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