BizQuiz: Are you a misunderstood veterinary practice manager or a bully boss? (Question 1)

1. When there’s downtime at work you enjoy swapping stories with your employees. After you’ve shared every detail of your weekend, it’s the receptionist’s turn to chat. When she starts talking you:

A) Look her in the eyes and focus on the details of her story

B) Listen while you pour yourself some coffee and grab your charts

C) Pull out your cell phone and review your emails

D) Start to wonder why she has nothing better to do and ask her to straighten up the lobby