BizQuiz: Are you educating your veterinary team? (Answer 8B)

8) B—Not enough

You're a little below the curve. In 2008, 47 percent of Well-Managed Practices spent more than $800 on external CE for their practice manager or hospital administrator. You may be offering your managers lots of opportunities for sponsored CE or free or low-cost CE online or at local meetings. Or you may be stifling their progress and guaranteeing your practice efficiency, overall customer service, and personnel management are stuck in a rut.

Talk to your manager and ask if he or she has learning goals or career goals that aren't being met. Maybe it's time for your manager to pursue a CVPM. Read the latest about the boom of practice managers nationwide and this big next step for them here. You can find free or paid online CE for you, your team members, and your practice manager here.

A modest investment in education and career development for your manager can yield big dividends in retention and practice efficiency.

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