Back Office Blunders
Based on true tales of unusual client interactions in the exam room (and beyond).
From anti-vaxxers and pet psychics to groomers who perform "dentals," check out the Firstline series that highlights the strange-but-true experiences you face every day in the exam room.
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Enthusiasm is a great trait for veterinary team members … as long as they don't overwhelm pet owners.
A pet owner coddles her kitty ... to the point of hysteria.
Veterinary technicians can perform many high level tasks in the hospital. If they're allowed to.
“My breeder planned my French bulldog's anesthesia and surgery with a little help from Dr. Google.”
A client puts the veterinary team on hold as she takes calls and selfies with her pets and snapchats her way to infamy.
Like a sore tooth, some conversations with clients are downright painful-especially when you discover who they've been trusting with their pets' oral health.
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
What would you do if a pet owner refused to give a medication because their pet's psychic said Fluffy didn't like the medicine? Watch how this team blundered.
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccination recommendations. What would you do?
What strategies do you use to handle these pet owners? Share your ideas by emailing firstname.lastname@example.org or posting in the comments below. (Note: You must be signed in to comment.)