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Emily Shiver, CVPM, is practice manager at Cleveland Heights Animal Hospital in Lakeland, Florida.
How to address young employees who aren’t staying in their lane.
The team at dvm360.com and Firstline magazine asked Emily Shiver, a certified veterinary practice manager and certified compassion fatigue professional) to answer your questions about life in practice for managers, technicians, client service representatives and other team members. Got a question for her? Email us at firstname.lastname@example.org.
Q. Hey, we’ve all been there—young, fearless and just landed our dream veterinary job. There is nothing I like better than a confident youngster. I do my best to take all the eagerness and fearlessness and channel it in the right direction. But even with my best efforts, ambitious new hires sometimes test their boundaries. What is the best way to tackle this issue?
A. Here are some useful tips:
"Reforming" these youngsters is not for the faint of heart. It takes grit, determination and a firm but understanding hand. Often, the best team members are the ones who push the boundaries and, frankly, they are often the ones who will become my next managers. But when young employees are just getting started at your practice, keep them in check and keep them challenged, and it should be smooth sailing.
Emily Shiver, CVPM, CCFP, is practice manager at Cleveland Heights Animal Hospital in Lakeland, Florida.