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Ask Amy: I need more direction at work
At my practice, I do everything from cleaning to scheduling appointments and more. But I don't know what's really expected of me and I need more training. The veterinarian is so busy that she doesn't have time to answer my questions. What can I do?
First, outline the areas you don't feel comfortable in. This will make it clear where you need training. Then consider what you can gain on your own and what education you might want to ask the practice owner to supply. Visit dvm360.com/ce to find online training resources—many of them free—as well as information about the CVC conventions and other in-person courses.
Because the doctor is so busy, you should approach her with a concise plan. The more you can simplify it, the better chance you have of working things out. Say, "I know you're busy, but I need 10 minutes to talk about a few things," and then present them. You could also schedule a time to talk twice a month to ask additional questions.
Also take note of the doctor's behavior. Does she always get annoyed when clients are late to the exam room, for example? Sometimes just thinking through what doesn't seem to go well will help you identify what works and what doesn't. Then you can decide if you can do anything to improve the situation. At some point, though, your efforts aren't worthwhile without support from your boss. If you reach this point, it's time to decide whether you'd be better off somewhere else.