• Vetiranary Medicine
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Conference Coverage
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Digital Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Top Recommended Veterinary Products
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Pharmacy
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Listing
Conference Proceedings
Resources
CBD in Pets
CE Requirements by State
Contests
Veterinary Heroes
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

4 ways to welcome new clients

October 1, 2010
Jeff Rothstein, DVM, MBA

Provide new veterinary clients with reasons to come back and signs of your commitment to their pets.

Make sure you're providing new clients with reasons to come back and signs of your commitment to their pets. Try these tips:

Hand out new patient folders. Give a folder to all new clients with information about your clinic and your practice philosophy. Include a few key handouts, but don't overwhelm them with too much information. Let them know they can use the folder to keep their medical records organized and in one place. Read how one practice uses binders for this at dvm360.com/wellnessbinders.

Advertisement

Give a welcome call or send a welcome letter. Bond your new clients by making sure they know they're special. New clients especially appreciate a call from the manager. This sets the tone that you're interested in providing good care.

Put up a puppy and kitten bulletin board. Take pictures of all new puppies and kittens and post them on your board in the reception area. Give the photos to your clients on their last puppy or kitten visits.

Celebrate each pet. Send home a treat for the pet—for new clients and existing ones. A toy, a snack, or a bandana puts a smile on the pet parent, and a happy pet parent is a happy client.

Veterinary Economics Editorial Advisory Board member Dr. Jeff Rothstein, MBA, is president of Progressive Pet Animal Hospitals in Michigan.

Related Content:

BusinessClient Relations & Marketing
Spectrum of care: protocols to support pet owners’ budgets
Spectrum of care: protocols to support pet owners’ budgets
The Vets expands to Raleigh, NC
The Vets expands to Raleigh, NC
The 5 Ws of veterinary diagnostics contracts
The 5 Ws of veterinary diagnostics contracts

Advertisement

Latest News

Managing wounds in pet patients

Spectrum of care: protocols to support pet owners’ budgets

How to support women while still running a successful business

The Vets expands to Raleigh, NC

View More Latest News
Advertisement