3 tips from the Specialty Hospital of the Year
Katie James is an Associate Content Specialist for UBM Animal Care. She produces and edits content for dvm360.com and its associated print publications, dvm360 magazine, Vetted and Firstline. She has a passion for creating highly-engaging content through the use of new technology and storytelling platforms. In 2018, she was named a Folio: Rising Star Award Honoree, an award given to individuals who are making their mark and disrupting the status quo of magazine media, even in the early stages of their careers. She was also named an American Society of Business Publication Editors Young Leader Scholar in 2015. Katie grew up in the Kansas City area and graduated from the University of Kansas with a degree in journalism. Outside of the office her sidekick is an energetic Australian cattle dog mix named Blitz.
Live from the Veterinary Economics Hospital Design Conference, we caught up with this years honoree. His advice is simple and timelessand it rocks.
At the 2017 Veterinary Economics Hospital Design Conference in Kansas City, Missouri, we asked the winner of the Veterinary Economics Hospital Design Conference Specialty Hospital of the Year what sage wisdom he could pass on to people who may be just starting to build their hospital.
Michael O'Dea, DVM, of Pet Emergency Clinic and Referral Center in Spokane, Washington, recommends:
Getting wish lists from the whole hospital team
Using lists to keep yourself organized
Banking some sleep before the process gets started:
“Feel comfortable with the fact that nothing will go exactly as planned,” Dr. O'Dea says. “Make a lot of lists. Lists help you get through problems. Understand that you can't make everyone happy, but you can strive to do your best.”
How did his clinic handle things out of their control? Watch the video below to find out.