Role-playing: more than just fun and games
What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.
Teamwork takes communication
"Happiness is not the absence of conflict but the ability to cope with it."
Case Study: Dental Lecture Series Improves Patient Care and Compliance Statewide
Teaching proper dental care is part of the program at Pet Crossing Animal Hospital and Dental Clinic in Bloomington, Minn. And they aren't just teaching their staff members. Co-owners Drs. Katherine Knutson and Stephen Barghusen are using a dental lecture series to help practices statewide improve their standard of dental care and improve client compliance.
Publishing enhances graduates' resumés
University of Pennsylvania ranks first in research contributions to top journals, college dean claims
Database enables diagnosis of rare diseases
When Craig Carter, DVM, contracted brucellosis through occupational exposure, and doctors failed to help, he flipped the switch on his computer.
VMATs guard against disaster
The national response to disasters affecting animals, instituted in part by the AVMA, comes in the form of Veterinary Medical Assistance Teams.
Animals get help in wake of terrorist attack
New York - Following the terrorist attack that struck our nation Sept. 11, animal health organizations in the state of New York and around the nation are lending many helping hands in the relief efforts. Following are some organizations and their announced offerings:
Star employees: Do you measure up?
We asked consultants, doctors, and award-winning team members what it means to be a top performer. Do you have what it takes?
Why do your clients leave?
Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.
Stretch! 20 ways to grow your job and the practice
Are you committed to helping your practice--and your career--grow? Here's how you can make your hospital a better place for people and pets--and make yourself a more valuable, more marketable employee.
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