Firstline November/December 2020

The age-old practices of acupuncture and herbal medicine can work well with modern medicine to improve your patients’ health. Here are the basics.

Understanding how tooth resorption is diagnosed and classified enables you to provide better patient care and to increase patient comfort.

Head off client stress and anxiety about paying for emergency pet care by outlining the available payment options before their pet needs that care.

As technicians, following directions is part of the job. Mindlessly carrying out orders is not. Veteran technician Megan Brashear shares how analyzing information to make informed decisions can take you from compliant to competent.

To correct this frustrating behavior, veterinary teams need to work closely with clients to forge a comprehensive management strategy. Here’s how.

Are you afraid of forward booking? Do you think it comes off as too pushy or intrusive? Dentists have successfully practiced this strategy for years. One obvious benefit: a sense of security that your client will return to your practice.

Cross these items off your end-of-year veterinary checklist before entering 2020.

When your veterinary patient requires crate rest to heal from surgery or injury, make sure to educate owners about the challengesand be ready with strategies to make the process manageable for both pet and people.