Business

Boost goodwill and veterinary visits by helping clients dispose of unused meds.

Tie up loose ends with this tip.

Dr. Steve Dullard didn't expect to find a cemetery when he broke ground on his new veterinary practice.

It's important for team members to play a part in educating clients about intestinal parasites.

Consider a variable rate

Keep your communication simple and clear, and make the process as easy as possible for the client.

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

Take notes from this team.

Veterinary teams are the first line of defense when pet owners want answers about food allergies.

When it comes to the client experience, there's no contest.

The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.

Don't have change-o-phobia when it comes to social media. Think of this new communication tool as a new drug or treatment.

Missing preventive care opportunities not only fails patients, it hurts the financial health of your practice.

This tip will keep you-and your veterinary patients-happy.

Focus On Fecal Exams

Fasten your seatbelt and hang on to your hat-we're going back in time to trace the evolution of our Veterinary Economics Hospital Design Award winners, courtesy of the Animal Arts archives.

Dealing with the emotions of others starts with handling your own.

Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?

This veterinary hospital was a long-standing neighborhood fixture and needed an update. The solution still blends well with the surroundings.

Top tips for technicians looking to excel and for equine practitioners looking for star staff.

Share this handout with your team and cure staff boredom forever.

In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.

Grow your feline practice.

Correct answer Image Quiz: The case of the crying rat

Often veterinary architects struggle to balance form and function. It took a trip to the West Coast for me to realize we should go back to our roots and focus on designing what works.

Load up the fruits and veggies, break out the smoothie. It's time the win the Battle of the (Belly) Bulge one smoothie at a time.

If you joined the workforce in the past 10 years, you've probably heard a lot of doom and gloom about your retirement outlook.

This issue is full of ways to make 2012 great for you and your veterinary patients.

Get veterinary clients out of retail and back to your practice with a little marketing know-how and communication finesse.

Clients don't come to those who wait. Have your veterinary team members tackle these tasks on the slow days and soon they'll have more than enough to do.