Mark R. Hafen, AIA

Mark Hafen owns smaller can be better, a veterinary design firm. He is a past partner with the design firm Animal Arts.

Articles by Mark R. Hafen, AIA

When people shop for used cars, they kick the tires and check under the hood. When they shop for veterinary services, the evaluation is more subtle. But in both cases, they form lasting opinions based on first impressions. That's why it's critical to minimize noise and odor. Simply put, if your clinic stinks, clients may worry that your medical care stinks, too.

The Americans with Disabilities Act (ADA) made discrimination based on physical disability illegal. The law was originally designed to eliminate employment discrimination, but it applies to public access as well. Any new facility, addition, or significant remodel built after Jan. 26, 1992, must conform to the ADA. The act specifies that second-floor offices, apartments, and conference rooms be accessible as well. While the following isn't an exhaustive list of ADA requirements, it does offer common compliance guidelines that can help prevent a lawsuit.