Sometimes these employees are simply in the wrong job. If so, just redeploy them.
Lydia Gray, DVM, MA
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Dr. Lydia F. Gray, MA, is executive director of the Hooved Animal Humane Society and a Veterinary Economics Editorial Advisory Board member.
Articles by Lydia Gray, DVM, MA
Conversations may stray more when you're not totally focused.
Imagine you receive a call about a horse experiencing a severe case of colic. You stabilize the horse and perform a physical examination, after which the horse exhibits signs of colic again.
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