 Hospital Management Editor Mark Opperman is a certified veterinary practice manager and owner of VMC Inc., a veterinary consulting firm based in Evergreen Colo. Through his firm, he has consulted with more than 800 veterinary hospitals throughout North America, providing assistance in associate hiring, partnership formation, exit strategies, employee issues, profitability, efficiency, and more. He has lectured worldwide at meetings such as Fetch dvm360 conference (formerly CVC), the North American Veterinary Conference, the World Small Animal Veterinary Conference, the Denmark Annual Congress, and the London Veterinary Forum. Opperman founded the Veterinary Hospital Managers Association and served as president until 1993. Through his VMC School of Veterinary Practice Management, he has trained more than 250 practice managers.

	Personality conflicts in the clinic can prove toxic for the entire staff, not just the parties involved. In this video 

 educator Mark Opperman, CVPM, shares the message to employees with clinic-disrupting issues from his hospital administrator days:

	"I want the two of you to talk about that issue?hopefully resolve that issue. When the issue is resolved, you may come back, and if the issue is not resolved, I don't want you to come back."

	Does this seem like a hardline approach? Watch the video to learn how this method typically plays out.

Your veterinary employees aren't children

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