What managers didnt learn in school? Its at Fetch dvm360

May 1, 2018
Brendan Howard, Business Channel Director

Brendan Howard oversees veterinary business, practice management and life-balance content for dvm360.com, dvm360 magazine, Firstline and Vetted, and plans the Practice Management track at all three Fetch dvm360 conferences.Brendan has proudly served under the Veterinary Economics and dvm360 banners for more than 10 years. Before that, he worked as a journalist, writer and editor at Entrepreneur magazine and a top filmed entertainment magazine in Southern California. Brendan received a Masters in English Literature from University of California, Riverside, in 1999.

While DVMs were in veterinary school, who was teaching you how to run one of these crazy animal hospitals? Hey. Well help.

Practice managers don't HAVE to learn stuff. They GET to learn stuff. Like, you know, it's a good thing! (Shutterstock.com)Was one of your favorite things in school the chance to pick your classes? Did you adore that feeling of promise and curiosity and excitement from the chance to learn something new about something you really cared about?

Well, that's how we want you veterinary practice managers and team leads to feel when you join us for Fetch dvm360 in Virginia Beach. (And don't worry Midwesterner and West Coasters-most of this stuff will be in Kansas City in August and San Diego in December. So, here's the lowdown on cool nonclinical content you'll want if you're interested in (or scared to tackle) …

Dealing with clients on Thursday

Sprinkle in some client advice from the high-energy Dr. Sarah Wooten in …

3 p.m.-What The Lion King and Trojan horses can teach us about motivating clients

4:15 p.m.-Tired of the drama? Mindful management of reactive clients and staff

Websites and social media on Thursday

Who has time to learn all this online stuff? You do: Thursday afternoon, May 17. Be there and be Foursquare (that's a dead platform, but you get the idea)

Join website and social media expert Bill Schroeder for …

12:30 p.m.-Local search: How to appeal to your neighbors online

1:45 p.m.-Mobile search: How to appeal to potential clients on their smartphones

3 p.m.-Self-exam: Check your practice's digital marketing

4:15 p.m.-Don't just protect your reputation-build it

5:30 p.m.-How to check for ROI on all this digital marketing work

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.

 

 

Secrets from a trained practice management consultant on Friday

Hit hot topics for an hour or more with Dr. Karen Felsted, who brings decades of medical, business and industry knowledge to bear in …

9:15 a.m.-Firing employees-and what to learn from it

11 a.m.-5 things that drive clients crazy: What not to do in practice

Practice finance on Friday and Saturday

Most people don't get a business or finance degree before diving into the practice manager job. Now, forgive yourself for not knowing, and start learning.

Veterinary CPA Gary Glassman, industry veteran Dr. Karen Felsted and practice consultant duo Sheila Grosdidier and Mark Opperman have seen it all. Now they'll share their financial secrets in …

Friday, 9:15 a.m.-The art of financial analysis-what would YOU do?

Friday, 11 a.m.-Profit is king: The most important management responsibility

Friday, 1:30 p.m.-What to do with out-of-control inventory costs

Friday, 3:15 p.m.-Good discounts vs. bad discounts: Know the difference

Saturday, 11:15 a.m.-What's wrong with this practice? A case study and financial analysis

Creating positive culture on Friday

Veterinary-technician-turned-administrator Ori Scislowicz and Drs. Dave Nicol and Andy Roark offer different takes on making your hospital a more positive place with …

9:15 a.m.-Practice positive! Promoting a positive culture in your practice

11 a.m.-Playing the hand you're dealt: Building culture in established teams

1:30 p.m.-The blueprint to building your dream team

3:15 p.m.-Help! My team is killing me-and how performance management will help

4:30 p.m.-Train, mentor, coach: Making the most of new-grad vets

Personal growth on Thursday, Friday, Saturday and Sunday

You want to be inspired to make a real change in practice and life. This is where it will happen.

It's all the rage, so dip in for an hour or more with speakers like Dr. Betsy Charles, Dr. Hilal Dogan, Bash Halow, Dr. Andy Roark, Ori Scislowicz who want to help you with it in …

Thursday, 12:30 p.m.-Setting boundaries to save your soul

Thursday, 1:45 p.m.-Self awareness-the key to being well

Thursday, 3 p.m.-Self management for dummies

Friday, 11 a.m.-Powerful management: Understanding how to be a servant-leader

Friday, 1:30 p.m.-How to get it all done

Saturday, 1:45 p.m.-Lead like a boss

Saturday, 3:15 p.m.-Building your team through positive relationships

Saturday, 5 p.m.-How to get anyone to do what you want: Influence

Sunday, 9:30 a.m.-Give me liberty or give me death! Free yourself from workplace stress

Sunday, 11:15 a.m.-Self-sabotage: How practice owners and managers prevent ourselves from succeeding

Sunday, 2 p.m.-How to recognize you're toxic and other signs you're your own worst enemy

Sunday, 3:15 p.m.-20 lessons learned from The Veterinary Confessionals Project

Sunday, 4:30 p.m.-How to stop blaming yourself and take responsibility for your mistakes

Crash course in personal finance on Friday

Join CPA Gary Glassman in …

1:30 p.m.-Doctors and more: Financial planning for the successful veterinary professional

Healing compassion fatigue on Friday and Saturday

Veterinary hospitals are full of strong emotions and intense cases. That takes a toll. Learn where you and your team can turn when the work becomes overwhelming.

Drop in for an hour or become your practice's mini-expert in personal and practice solutions to the pain of practice with VIN expert Dr. Bree Montana and vet-school therapist Elizabeth Strand in …

Friday, 3:15 p.m.-Compassion fatigue? I've heard there's a vaccine for that!

Friday, 4:30 p.m.-Building a healthy team: Techniques for managing and preventing compassion fatigue

Saturday, 8 a.m.-Compassion fatigue testing: Find your baseline to keep your career on course

Saturday, 9:45 a.m.-Compassion fatigue prevention: The mental stuff to fireproof your career

Saturday, 11:15 a.m.-Preventing secondary traumatization and practice associated PTSD in real life situations

Saturday, 3:15 p.m.-Living well (Part 1): The nitty-gritty of self-care

Saturday, 5 p.m.-Living well (Part 2): Take ACT-ion for your health - Acceptance and commitment training for veterinary professionals

Future solutions to today problems on Friday and Saturday

Data expert Kimberly Ness and practice consultant Bash Halow point to the future of veterinary medicine in …

Friday, 3:15 p.m.-What if my clients aren't loyal to me?

Friday, 4:30 p.m.-What's the buzz? New tools and trends for 2018-2019

Saturday, 3:15 p.m.-Manage to the future: How stagnation kills a hospital

End-of-the-day shout-outs on Friday

You a night owl? Do some later-in-the-day learning.

Practice management expert Dr. Karen Felsted shares exit strategies with practice owners in …

4:30 p.m.-Selling your practice-at a price you want

 

Drs. Dave Nicol and Andy Roark present interactive, problem-solving at …

7 p.m.-Management Happy Hour

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.

 

 

Being a better manager on Saturday

These two speakers are one-of-a-kind teachers who make the learning fun.

The globe-trotting Dr. Dave Nicol and the passionate consultant Bash Halow share what's worked for them-and the hospitals they've helped-with …

Saturday, 8 a.m. - 5 management errors that cost you time, money and sanity (and how to fix them)

Saturday, 1:45pm - Your picture of health: Fixing every problem in practice one snapshot at a time

The magic formula on Saturday

Dr. Dave Nicol thinks he knows the secret sauce to communicating with clients in out of the exam room in …

9:45 a.m.-The secret equation for the art of persuasion: How to build amazing client relationships to help pets (Part 1)

11:15 a.m.-The secret equation for the art of persuasion: How to build amazing client relationships to help pets (Part 2)

Human resources on Saturday

Why slog alone through all those HR books if you can sit and learn with the best veterinary HR folks around?

Practice consultants Sheila Grosdidier and Mark Opperman bring no-nonsense best practices in HR and compensation in …

8 a.m.-You be the labor board judge and jury (Part 1)

9:45 a.m.-You be the labor board judge and jury (Part 2)

1:45 p.m.-ProSal: The latest and greatest on owner compensation and associate production

3:15 p.m.-HR boot camp: The first 90 days and the last day

5 p.m.-Let's talk money: Pay and benefits for team members

To fire or not to fire on Saturday

Study case studies of problematic employees with Bash Halow, then decide what to do in …

5 p.m.-Fire power: When will YOU terminate the problem employee?

End-of-the-day shout-out on Saturday

You a night owl? Do some later-in-the-day learning.

You cannot miss practice manager Brian Conrad's live panel of millennials to discuss pet ownership and management of this new generation of clients and employees in …

6:30 p.m.-Fetch unplugged-Live millennial panel: How to manage staff and serve customers for the new generation

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.

 

 

Managing clients the right way on Sunday

They're fun, friendly, frustrating and fiendish-sometimes all in the same visit. They're veterinary clients, and these are best practices for managing the people who make your business possible.

Practice management experts Brian Conrad and Bash Halow dive into the topic in …

8 a.m.-Just ask! Getting feedback you can really work with

or

8 a.m.-A manager's guide to common client complaints

4:30 p.m.-Damage control with upset clients: Making it right when we mess up

Powering your practice team on Sunday

When it comes to management, money is one thing, and people are a whole ‘nother thing.

Try out top tips from top-tier experts Brian Conrad and Bash Halow with …

9:30 a.m.-Houston, we have a hiring problem! How to avoid hiring in a crisis

11:15 a.m.-Making the most of your associates: Healing the medicine-management divide

2 p.m.-Growing a team: Don't let them become bored and angry and leave

3:15 p.m.-Creating a culture: Communication and accountability rule

You. Can. Do. This!

At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. Register now.