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Veterinary technicians and receptionists: Educate clients on pain management


Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.

Being aware of a patient's overall condition is crucial to pain management, says CVC educator Michael Petty, DVM, CVPP, CVMA, CCRT, CAAPM. This is where he leans on his technicians to "take a thorough history and even do a preliminary examination by watching an animal walk around." He says that in addition to helping with his diagnosis, it also demonstrates to clients that behavior changes in their pets are important. Watch the video for more.

Want input from the trenches? Take a look at what super tech Tasha McNerney, BS, CVT, CVPP, VTS (anesthesia and analgesia), says is the No. 1 thing technicians get wrong about pain management.

Since the receptionist is the first and last point of contact a client has in the clinic, this interaction is crucial. Dr. Petty says a receptionist can raise awareness of the importance of behavioral changes in pets as well as establish a dialogue through follow-up calls that will ensure compliance. Get more information in the clip below.

You can also see Dr. Robin Downing's single easiest thing receptionists can do for better patient care.

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